Privacy policy

Who we are

Bluecove is a private online psychology practice operated by Ceyla and Jacquelyn, both HCPC-registered Clinical Psychologists. For the purposes of UK GDPR, we are joint data controllers.

What we collect

Through our contact form we collect:

• Your name
• Your email address
• What you'd like to discuss (therapy, workshops, general question)
• Your preferred therapist (optional)
• The message you write to us
• Your consent to handle this data

We don't use analytics or tracking cookies. We don't log the content of your messages in any application or infrastructure logs.

Why we collect it

The lawful basis is your explicit consent, given via the checkbox on the contact form. We use your information solely to reply to your enquiry and, if we proceed, to arrange an initial assessment.

How it's stored and protected

Submissions are stored in a managed Postgres database (Neon), encrypted at rest (AES-256) and in transit (TLS). Database access is restricted to service credentials only. Neon is based in the United States; we rely on their Data Processing Addendum and Standard Contractual Clauses for lawful transfer of personal data.

How long we keep it

Contact form submissions are automatically deleted after 90 days. If we begin therapy together, any clinical records we keep are maintained separately in line with professional standards (typically seven years) and covered in our therapy contract.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Ask us to correct it
• Ask us to delete it (right to erasure)
• Object to, or restrict, our processing of it
• Receive a copy in a portable format
• Withdraw your consent at any time

To exercise any of these, email us via the contact form and mention the right you'd like to use. We'll reply within 2 days.

Complaints

You have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. We'd appreciate the chance to address your concern first.